Move It USA

Truck was a week late showing up for the pickup, which cost me a weeks lost of work. Several items were damaged (scratches, gouges) Failed to move all my items. I was on hand during the loading until near the end, at which time I had to head back to Virginia, which was a 8 hour drive. My daughter called that night when she went to check on the house. She told me the moving guys must have stopped working as soon as I left, as they left a garage full of stuff they never loaded. The movers went in an took showers and went through the frig and proceeded to cook them self a meal. The leftover food and dirty pans were left on top of the stove.
I would advise anyone not to use this company. They talk good on the front end but nothing but lies after they hook you in.

Service cost: $6000

The agreed price for shipping 8,093lbs from Delaware to NY was $2392. We gave them a $632 deposit via credit card. When they arrived to pick the items up, they first forced us to pay them $400 cash because we had a staircase. They flat out refused to move items up or down the stairs without that money. We paid, but moved the items down the stairs ourselves. The drivers then selected the lightest items, or the most costly, ignoring the entire list we had gone over on the phone with the salesperson. The truck, upon arrival at our home, was 1/3 full with someone elses' items, and the driver told us that he "was already overweight" and couldn't take OUR things. Rather than the agreed to 250 items, they selected 72 things and left the rest. We were forced to rent a UHaul and move the rest, the bulk, of our items ourselves. Upon their arrival, they refused to open the truck to show me the items without my handing over $1700 CASH - while berating me for asking too many questions. I asked to see the Bill Of Lading or weight certificates and was denied both. The items they brought were things we had planned to move in our pickup truck, such as a yoga mat and bag of pillows. The driver, Mark, screamed at me when I tried to ask where the items on the original list were, and said I was ignorant and trying to get away with not paying him. I called the saleperson and he told the driver to return the $400 cash from the staircase extortion attempt. The following day I received an amended list of items they supposedly moved, a total of 150. I rebutted with the list and photographs of what they delivered, 72 Items. I was ignored for 19 days. This morning I received a message from Robert Boni, Director of operations, Move it usa "the way you see it is not fact. we will not be reimbursing you any additional money. You paid for the items we brought that is all..I am sorry you were not satisfied with the outcome. Robert" I paid $2392 for them to move 72 items of their choosing. They are unscrupulous, unethical, scamming liars. Please, do not use this company. The photos are of what WE had to move ourselves, and of the second version of the list of items, culled down from the 250 original items to 104 and that was STILL wrong, nor did we use the items marked in red for packing. .

Service cost: $2392

I recently moved from Maryland to Florida.  I spoke with several moving companies before deciding to go with Move It.  Not only were the rates the most reasonable but they graciously dealt with all my demands, and trust me, I had a few.  They gave me written documentation of our agreement.  I dealt directly with the owner, Robert Boni, who took the time to put up with all my issues and always in a kind, understanding and courteous manner.  The movers were professional and very friendly.  From the minute they arrived they put me at ease and took care of absolutely everything.  I could not meet them in Florida for the delivery so they met my realtor and unpacked the truck while she waited.  She also commented on how professional and friendly they were.  I have not completely unpacked but I have had no problems with what I have unpacked and don’t expect there to be any with what I have yet to do.  I have never used a moving company and was amazed at how painless they made the experience.  If you want a move with no surprises or complications then you must use Move It, 4100 N. Powerline Road Suite S5, Pompano Beach, FL. 33073.  1-855-889-3100   FAX: 954-366-1198  DOT #: 2386090 MC #: 819865 Registration: IM2007.
 
Joan Davis
640 Jacaranda St
Merritt Island, FL  32952.

Service cost: $2600

I was told by Johnny at Ext. 203 that my furniture and Tv's would be shrink wrapped and my Tv's would be put in a box and my mattress would be in a mattress bag non of that happen.. my furniture is damaged my tables got wet the guy Kalvin said his trailer is leaking.. they didn't even put my furniture back together like it was before they picked it up.. They lost the stand/base to my table. I had other movers in mind but Johnny e-mailed me the bad report on the other companies and they are rated A- with the BBB.. That should change it took them 7 hours to move a one bedroom apartment. Not trying to bash but the truth should be told about this company. I paid 1,600 I could have bought new furniture instead of letting them move my things out of state. It's like I gave 1,600 away. And they only give you 60 cents per pound so be careful everyone if you use this company take out the other insurance not the one they give you for free trust me you will regret using this company and now they won't answer the phone when they see my number so I call block my number and guess what they answer..They have unexperience people working for them beware..

Service cost: $1000

Move It USA was refered to us by a family friend that had nothing but rave reviews about the movers that came to move them and said that I would not be disappointed if we used them.
We called and scheduled them to move us and requestd atleast a couple of the same movers. well we got one of the same movers "mike" and 2 different ones charlie and ernesto.. well I don't know about my friends movers but my guys were amazing.. fast efficient and knowledgeable about taking care of my furniture. we moved from a 3 bedroom townhouse to a single family home and I didn't lift a finger and had time to start unpacking boxes in the same day. I mean these guys came in and got right to work. I had to beg them to take a break to eat lunch and the were hesitant. but gave in when I insisted. soon after they finished loading the last couple pieces and off to my new home. they unloaded in less time and helped me arrange my furniture around the house. I prommised these guys I would recommend them to everyone I know and they stressed how important online reviews are and I am doing what I can to promote this company. I am a real customer and this is a real review. Give them a chance you wont regret it.
Great movers great guys and very friendly!
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Service cost: $650

This is the worst possible company you can hire to move. I urge everyone never to use them. They will rip off your money. Initially they provided an estimate of 1685  and they told me that the stuffs goes by weight. After loading the goods, the movers demanded to pay 1500$ extra stating that the goods occupied more space. When I told them that all the household goods are mentioned in the estimate they asked me to pay them 100$ so that they will not mention the same to the company. I agreed to pay 100$. The goods were picked up very early and wasn't delivered on time. I had to followup multiple times. At my destination, before offloading the goods, they took the balance money from me and demanded to pay 500$ extra. They threatened to hold my items until I pay this amount. It has been a horrible experience dealing with this company.

Service cost: $2200

We booked a move with this company, paid our deposit, and then waited for them to call us 24 hours before they were to show up to move us, as per their company policy. They never showed and still have not refunded our deposit, despite our repeated attempts to reach them! If you too have been scammed out of money from this company, fill out a claim for scams and rip offs with the Federal Trade Commission at https://www.ftccomplaintassistant.gov/#crnt&panel1-1. The more there are, the more attention we can get! Let's stop Robert Boni, Michael Harrison, Stephen Cantalupo, and Robin Gruber from opening another fraudulent moving service. .

Service cost: $705

I booked moving-in service from Move-It-USA for moving my household items (from LA to Superior CO) around May end and got the pickup dates bracket of 6/2 to 6/4; they took the advance deposit of $700.
 
After assurance from your moving representative,  I booked all my flights, hotel and moving dates from my current accommodation.
 
On 3rd June I got the call from Robin Grover; she informed me that due of unavailability of trucks, they will not be able to pick my items before 6/6. At that time I already had all the formaties done for moving to Colorado(Flights, hotels and other things) and my moving date from my current accomodation was fixed and can't be change, as my lease was over on 31st of May and because of them only I extended by stay at that place and payed ~$400 for extending it.
 
I asked Robin Grover to pick my items by any mean before 6/6 but got the response that "if you want to cancel your order; you can and we will refund the money, but we can't pick your items on or before 6/6". At the last movement, it was really frustrating and troublesome for me and my family to go for a new mover. On 4th June, I canceled the order and asked for refund and later got the assurance from Michael Harrison that "refund is on the way". 
On the last minute I booked another mover who charged me $3005 which is $500 more compare to charges I supposed to pay. New mover delivered the items after 2 weeks, because of which me and my family had to stay at hotel for longer duration and suffered a lot mentally and phycally. 
 
It's going to be 3 months and I have not received my refund back, even after multiple mails, phone-calls and chases. Even I am not getting any response back of my mails and of my Voice messages.
 
I am really frustrated with the way I am treated by move-it-USA.
I am sending all my mails to :
1. Michael Harrison 
2. Robin Grover (sales203@moveitusa.com): I had a discussion with her only on 3rd June and she asked me to cancel the order.
3. Robert (robert@moveitusa.com): send last mail to him with my address on 8th of July.

Service cost: $2565